Introduction
Look, we get it - privacy policies can be a slog to read through. But we actually care about how your information's handled, so we've tried to make this as clear as possible without all the legal jargon that'll put you to sleep.
At Tundra Quinthorn Architecture, we're in the business of designing spaces that respect the environment and the people who live in 'em. That same respect extends to how we deal with your personal data. We only collect what we actually need, and we're not gonna sell your email to some random marketing company.
This policy covers our website, email communications, and any interactions you have with our studio. If something's unclear or you've got questions, just reach out - we're real people and we'll give you real answers.
What Information We Collect
Here's what we typically gather when you interact with us:
Contact Information
When you fill out our contact form or send us an email, we'll collect your name, email address, phone number, and whatever details you share about your project. Pretty standard stuff - we can't exactly call you back without a phone number, right?
Project Information
If you're reaching out about a potential project, you might share details like property location, budget range, timeline, and your vision for the space. This helps us figure out if we're a good fit and how we can help.
Technical Data
Our website collects some basic tech info automatically - things like your IP address, browser type, device info, and pages you visit. This helps us keep the site running smoothly and figure out what content folks actually find useful.
Communications
When we're working together, we'll keep records of our conversations - emails, meeting notes, that sort of thing. It's just good practice for keeping projects on track and making sure nothing falls through the cracks.
How We Use Your Information
We're not doing anything sneaky with your data. Here's what we actually use it for:
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Responding to Your Inquiries
When you reach out, we use your contact info to get back to you. Revolutionary, we know.
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Project Development
If we're working on a project together, we'll use your info to design, communicate, and deliver what you're looking for. It's kinda essential to the whole architecture thing.
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Improving Our Services
We look at how people use our website and what questions come up most often. This helps us make things better and more useful.
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Occasional Updates
Every now and then, we might send out a newsletter about new projects or insights about northern climate design. You can opt out anytime - no hard feelings.
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Legal Compliance
Sometimes we're required to keep certain records for legal or regulatory reasons. It's not exciting, but it's necessary.
How We Protect Your Information
We take security seriously. Our website uses SSL encryption (that's the little lock icon in your browser), and we store data on secure servers with proper access controls.
That said, let's be real - no system is 100% hack-proof. We do our best to protect your information using industry-standard security measures, but we can't guarantee absolute security. If you're sending us something super sensitive, it might be worth a phone call instead of an email.
We also make sure our team knows how to handle personal information properly. Only people who actually need access to your data get it, and we don't leave client files lying around where they shouldn't be.
Your Rights and Choices
This is your data we're talking about, so you've got some say in what happens with it:
Access Your Data
You can ask us what information we have about you. We'll give you a copy, no problem.
Correct Information
If something's wrong or outdated, let us know and we'll fix it.
Delete Your Data
Want us to delete your information? Just ask. We'll do it unless we're legally required to keep it.
Opt Out
Don't wanna receive our emails anymore? There's an unsubscribe link in every message we send.
To exercise any of these rights, just shoot us an email at info@tundraquinthorn.info or give us a call. We'll get back to you within a reasonable timeframe - usually a few days, not weeks.
Children's Privacy
Our services are aimed at adults planning construction or renovation projects. We don't knowingly collect information from anyone under 13. If you're a parent and you think your kid has sent us their information, please let us know and we'll delete it right away.
Changes to This Policy
We might update this privacy policy from time to time as our practices evolve or laws change. When we do, we'll update the "Last Updated" date at the top of this page.
If we make any major changes that significantly affect how we handle your information, we'll let you know - either through an email or a prominent notice on our website. We're not gonna pull any sneaky changes on you.
It's worth checking back here occasionally if you're curious about any updates, but we'll make sure you're aware of anything important.
Questions or Concerns?
If you've got questions about this privacy policy or how we handle your information, we're here to talk. Seriously - reach out and we'll give you straight answers.
Email Us
Call Us
Visit Our Office
1250 Homer Street, Suite 400
Vancouver, BC V6B 1C5
Canada
We try to respond to all inquiries within 48 hours during business days. If it's something urgent, definitely give us a call.